Answers to Your Questions

You can contact us on support@xcellme.com or on +97143406288. We will also send you Order confirmation email with a mobile number, you can call or WhatsApp us on that mobile as well.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. They will contact you on your mobile.

Or, you can also contact us on support@xcellme.com or call us on +97143406288.

Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

Or, you can also contact us on support@xcellme.com or call us on +97143406288.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery time-frame will be shared with you and you can also track its status by visiting My Orders.

Or, you can also contact us on support@xcellme.com or call us on +97143406288.

We usually ship the orders within 1-2 business days from the ordered date. In case your order hasn’t been shipped within this time please contact us on support@xcellme.com or call us on +97143406288.

An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on our website as well.

Or, you can also contact us on support@xcellme.com or call us on +97143406288.

If you are not 100% satisfied with your purchase, you can return it for free and get a full refund.

Just make sure to contact us on support@xcellme.com within 3 days from the day your order is delivered, and ensure that the item is in its original packaging, unused, unworn, unopened and in the same condition you received it.

If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred.

No, we will not be able to accept returns after the time period mentioned in the Returns Policy.

You can raise a request to return your items with these simple steps:

1. Log into your Member Account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Member Account.

We have below Payment Options.

• Cash on Delivery
• Credit Card

No. We do not save any Credit Card Information on our website. Our authorized payment Processor is Network International. If you choose to pay by Credit Card in the Check out page, then you will be redirected to Network International Payment Processing page, where, you can enter your credit card information in the secured web page. You will be redirected back to our website once the processing is completed. You can check more details about Network International on their website https://www.network.ae

Yes. We can convert the order to Cash-on-Delivery. You can contact us on support@xcellme.com or call us on +97143406288